Please use this identifier to cite or link to this item: http://hdl.handle.net/10609/108527
Title: Towards a network government? A critical analysis of current assessment methods for e-government
Author: Waksberg Guerrini, Ana
Aibar, Eduard  
Others: Universitat Oberta de Catalunya (UOC)
Citation: Waksberg Guerrini, A. & Aibar, E. (2007). Towards a Network Government? A Critical Analysis of Current Assessment Methods for E-Government. Lecture Notes in Computer Science, 4656(), 330-341.
Abstract: Contemporary public administrations have become increasingly more complex, having to cordinate actions with emerging actors in the public and the private spheres. In this scenario the modern ICTs have begun to be seen as an ideal vehicle to resolve some of the problems of public administration. We argue that there is a clear need to explore the extent to which public administrations are undergoing a process of transformation towards a netowork government linked to the systematic incorporation of ICTs in their basic activities. Through critically analysing a selection of e-government evaluation reports, we conclude that research should be carried out if we are to build a solid government assessment framework based on network-like organisation characteristics.
Keywords: public administration
customer relationship management
online service
network society service
maturity
DOI: https://doi.org/10.1007/978-3-540-74444-3_28
Document type: info:eu-repo/semantics/conferenceObject
Version: info:eu-repo/semantics/acceptedVersion
Issue Date: 3-Sep-2007
Publication license: http://creativecommons.org/licenses/by-nc-nd/3.0/es/  
Appears in Collections:Articles
Articles cientÍfics

Files in This Item:
File Description SizeFormat 
Waksberg-Guerrini_Aibar_2007.pdf173,81 kBAdobe PDFThumbnail
View/Open