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Title: E-Government and Online Government-Citizen Interaction
Author: Waksberg Guerrini, Ana
Others: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Universitat Oberta de Catalunya. eGovernance: electronic administration and democracy (GADE)
Issue Date: Sep-2008
Publisher: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Series/Report no.: Working paper series
Abstract: During the last decade public administrations have placed special effort into developing government portals and offering online services. The aim of this paper is to set up a theoretical and analytical framework to investigate the effects of the new technological-based channels of interaction between governments and citizens on the organisational structure and dynamics of public administrations and ultimately on service delivery. It also points towards possible methodological approaches that might prove useful in future research on the subject.
Language: English
Appears in Collections:2008
Research papers

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