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Title: TIC i noves tecnologies, una evolució eficient en l'administració pública?
Author: Estefanell Mateos, David
Director: Borge Bravo, Rosa  
Tutor: Vives Gràcia, Josep
Keywords: e-government
public sector
TIC
new technologies
Issue Date: Jun-2021
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: The dimensions of the public sector are very wide, as we can find international dimensions such as the European Union, state dimensions such as the Spanish government, regional dimensions such as the Generalitat de Catalunya and local local dimensions. In the course of this master's thesis I will focus on the autonomous community of Catalonia, that is, the Generalitat de Catalunya. In recent years there has been a global health crisis that has forced administrations to adapt to institutional change and evolve more quickly in terms of ICT and new technologies and therefore this technological dimension has played a major role. In the course of this work I intend to analyze and respond to the evolution of ICTs and new technologies in the Generalitat de Catalunya, in order to predict whether electronic services and procedures have increased. and what benefits and difficulties both the administration and users have in maintaining a direct relationship and accessing its services; I will also analyze whether the appropriate levels have been reached in order to meet the needs of the population, whether the citizens themselves or the public workers.
Language: Catalan
URI: http://hdl.handle.net/10609/133249
Appears in Collections:Bachelor thesis, research projects, etc.

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