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http://hdl.handle.net/10609/133267
Title: La e-entrada del Gobierno de Canarias: estudio y propuestas de mejora de los servicios públicos de vivienda en la sede gobcan
Author: Suárez Díaz, Lilia
Director: Borge Bravo, Rosa  
Tutor: Jiménez Gómez, Carlos Eugenio
Keywords: Canary Islands
housing
citizenship
benefits
electronic invoicing
electronic public services
Issue Date: 1-Jun-2021
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: To know the current situation of the electronic provision of public services in my community, but focused on a specific sector that allows me to cover it, I carry out a case study to answer the question: is the provision of public housing services in the electronic headquarters of the Government of the Canary Islands? To answer the question, I detect the shared variables of the background check and previous experiences for the provision of electronic services, measuring characteristics such as: user orientation, the level of availability and digitization of services, collaboration between administrations in the provision, accessibility or relevance and accuracy of the information obtained. With this objective, I develop a qualitative methodology research in which I apply the techniques of documentary analysis (applying a vertical comparison with the Estonian headquarters, an internationally renowned success story), in-depth interview with a person in charge of housing services, and discussion groups for citizens who may request these services. From the document analysis and the experiences and experiences of the informants, the necessary data are obtained to answer the research questions. After resolving that the provision is not adequate because it does not meet the expected principles (accessibility, total interoperability, understandable language, support in the process and user orientation in general), I present a discussion section on the value of research as a reinforcement of the approach current theoretical, defense of qualitative methodology and the use of techniques based on interaction. Finally, I propose a series of improvements in user orientation, interoperability and accessibility to promote the adequacy of the provision of these services at the gobcan headquarters.Key words: electronic public services, electronic office, adequacy, provision, citizenship, housing. Canary Islands.
Language: Spanish
URI: http://hdl.handle.net/10609/133267
Appears in Collections:Bachelor thesis, research projects, etc.

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