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Title: E-governança i atenció ciutadana : la Generalitat de Catalunya en el context internacional. Informe de recerca (Vol.II)
Author: Aibar Puentes, Eduard  
Urgell, Ferran
Welp, Yanina
Director: Aibar Puentes, Eduard  
Others: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Issue Date: Nov-2006
Publisher: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Series/Report no.: Project Internet Catalonia (PIC)
Abstract: This study's main aim is to analyse the changes taking place as a result of the incorporation of technological innovations involving ICT in the public administration's processes to attend the public. The changes that have been analysed are linked to three aspects that we deem basic. Firstly, we have focused on the changes produced in terms of the way the public (as the main, though not the only, users) and the administration relate with each other. Secondly, we have analysed the transformations seen in the internal operation and organisation of the administration itself with respect to the changes in the channels for communication with users. Lastly, we have looked at the transformations in the way in which change and innovation are managed (design, planning, organisation and development), paying special attention to the roles of the different players (and not just the administration) involved. The research is based on a wide-ranging empirical study of the Catalan government, the Generalitat de Catalunya, and a comparative international study of Quebec, Emilia-Romagna and Scotland.
Language: Catalan
URI: http://hdl.handle.net/10609/293
Appears in Collections:Research papers

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