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Title: Centre d'Atenció a l'Usuari (CAU) : Implantació i adaptació de GLPI en un entorn universitari
Author: Rodríguez Tolosa, Josep
Director: Beneded Navarro, Jaume
Others: Universitat Oberta de Catalunya
Keywords: ITIL
Issue Date: 14-Jan-2014
Publisher: Universitat Oberta de Catalunya
Abstract: Based on the requirements defined by the Universitat de Lleida, proposes an implementation of a support tool based on an open source product called GLPI. The implementation process involves the parameterization of the model required for GLPI, looking to avoid the need to modify the code of the chosen system.
Language: Catalan
Appears in Collections:Bachelor thesis, research projects, etc.

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