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http://hdl.handle.net/10609/44281
Title: Learning from customer interaction: how merchants create price-level propositions for experience goods in hybrid market environments
Author: Meseguer Artola, Antoni  
Rodríguez Ardura, Inma
Keywords: epricing
digital marketing
Issue Date: 1-Jul-2015
Publisher: Computers in Human Behavior
Citation: Meseguer, A.; Rodríguez-Ardura, I.(2015). "Learning from customer interaction: how merchants create price-level propositions for experience goods in hybrid market environments". Computers in Human Behavior. ISSN:0747-5632. Part B.51. pág.(952-959).
Abstract: For hybrid merchants, who sell goods simultaneously through digital media and conventional channels, creating a price proposition is a major and controversial decision. We model the interaction between hybrid merchants and their customers within the context of an experience goods market; and we study how merchants and customers both learn from this interaction to make optimum decisions. The equilibrium solution of the proposed game shows that experience goods¿ loyal customers tend to switch channels, make repeat purchases online, and avoid learning alternative value propositions. And the optimum strategy for hybrid merchants involves higher prices that rely on solid branding and knowledge of the clientele. The findings also yield important managerial implications.
Language: English
URI: http://hdl.handle.net/10609/44281
ISSN: 0747-5632MIAR
Other Identifiers: 0747-5632
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