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http://hdl.handle.net/10609/44861
Title: Análisis de clientes insatisfechos con la instalación y postventa de los servicios de una compañía de telecomunicaciones
Author: Sanz Coca, Juan Pedro
Director: Rodríguez Bermúdez, José Ramón
Tutor: Curto Díaz, Josep
Others: Universitat Oberta de Catalunya
Keywords: customer analytics
MySQL
OLAP
Pentaho
Issue Date: Jun-2015
Publisher: Universitat Oberta de Catalunya
Abstract: The final work of master (TFM) is included in the area of customer analytics and discusses about analysis of dissatisfied customers with maintenance activity and telecommunication provision services from a Telco in Cataluña (Spain).
Language: Spanish
URI: http://hdl.handle.net/10609/44861
Appears in Collections:Bachelor thesis, research projects, etc.

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jsanzc_TFM_0615.pptxPresentación del TFM2.75 MBMicrosoft Powerpoint XMLView/Open
jsanzcTFM0615memoria.pdfMemoria del TFM4.48 MBAdobe PDFView/Open

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