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http://hdl.handle.net/10609/44861
| Title: | Análisis de clientes insatisfechos con la instalación y postventa de los servicios de una compañía de telecomunicaciones |
| Author: | Sanz Coca, Juan Pedro |
| Director: | Rodríguez Bermúdez, José Ramón |
| Tutor: | Curto Díaz, José  |
| Others: | Universitat Oberta de Catalunya |
| Abstract: | The final work of master (TFM) is included in the area of customer analytics and discusses about analysis of dissatisfied customers with maintenance activity and telecommunication provision services from a Telco in Cataluña (Spain). |
| Keywords: | customer analytics MySQL OLAP Pentaho |
| Document type: | info:eu-repo/semantics/masterThesis |
| Issue Date: | Jun-2015 |
| Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/  |
| Appears in Collections: | Bachelor thesis, research projects, etc. |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| jsanzc_TFM_0615.pptx | Presentación del TFM | 2,75 MB | Microsoft Powerpoint XML | View/Open |
| jsanzcTFM0615memoria.pdf | Memoria del TFM | 4,48 MB | Adobe PDF |  View/Open |
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