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Title: Estudio comparativo de la calidad de la información ofrecida sobre los servicios en las webs de las bibliotecas virtuales de universidades a distancia
Author: Castell Padilla, Laia
Pagès i Camps, Gerard
Keywords: usabilitat;interfícies;serveis;biblioteques;usabilidad;interfaces;servicios;bibliotecas;usability;interfaces;services;libraries
Issue Date: May-2010
Citation: Castell Padilla, Laia; Pagès i Camps, Gerard. (2010). "Estudio comparativo de la calidad de la información ofrecida sobre los servicios en las webs de las bibliotecas virtuales de universidades a distancia". II Jornadas universitarias de calidad y bibliotecas. Málaga: CRUE, Universidad de Málaga.
Abstract: The results of a comparative research of web communication in virtual university library services are presented for a sample of distance universities among which there are the UNED, the Open University of Catalonia (UOC) and the Open University. This paper analyses the qualitative differences in several aspects such as information organization, accessibility, formats, composition, usefulness and presentation of the library services offered on the website to the users of those institutions and/or libraries that have a quality management process or have developed a list of services and the ones that have not. Among several recommendations and examples of good practices, the study concludes that those universities and libraries that do not state clearly any quality process in their institutions are those one which that forget essential elements and many details as to the description of range of services is concerned. Conclusion and recommendations extend to any university library that provides online information about its services. By writing cards that gather the different aspects to observe in each library we have weighted, based on the bibliography, each as unwise, desirable and excellent resulting in a report that collects recommendations for each element.
Language: Spanish
URI: http://hdl.handle.net/10609/5281
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