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Title: SAU: Finestra TI pels usuaris
Author: Escudero Cuesta, Carlos
Director: Mendoza Flores, Manuel Jesús
Others: Universitat Oberta de Catalunya
Keywords: care service
ITIL methodologies
Issue Date: 10-Jun-2017
Abstract: This project analyzed this problem in a healthcare environment (but apply useful solutions for any environment). The volume of computers and users has increased the health center without giving the IT department of sufficient tools to deal with maintenance. The main tool to improve the IT support is to analyze, redefine and provide the necessary tools to the Customer Service (SAU) area of the IT department.
Language: Catalan
Appears in Collections:Bachelor thesis, research projects, etc.

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