Please use this identifier to cite or link to this item:
Title: Citizens as the engine of transformations: An investigation of the effects of the new forms of government-citizen interaction on the organisational structure and dynamics of public administrations
Author: Waksberg Guerrini, Ana
Director: Aibar Puentes, Eduard  
Batlle Rubio, Albert  
Others: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Keywords: STS
public administration
data science
organisational theory
Issue Date: 1-Feb-2016
Publisher: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Abstract: The thesis aims to answer whether the intensification of ICT-based interaction between government and citizens related to public services, which generate voluminous quantities of information, are leading to organizational transformations in the public administrations in the cities of São Paulo and Rio de Janeiro. Is citizen e-feedback the engine of government transformation? Building upon the social constructivist tradition, the analytical approach considers the differences in technologies-in-practice, the conditions associated with their implementation and use, and their consequences. This research concludes that, albeit having similar interpretive and technological conditions, the institutional conditions of both cases are different and, therefore, affect differently the interest governments have in using the data provided by citizens. It is precisely the use of this information that explains the degree of transformation of organizational dynamics and administrative structures. Second, participation of citizens via ICTs generate data ("big data") that may be of greater than realized political importance in implementing public policies.
Language: English
Appears in Collections:Doctoral Thesis

Files in This Item:
File Description SizeFormat 
ThesisAnaWaksbergGuerrini_final.pdfWaksberg_Guerrini_dissertation10.14 MBAdobe PDFView/Open

This item is licensed under a Creative Commons License Creative Commons