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Title: La atención a la ciudadanía. Novedades y aspectos destacados con la entrada en vigor de la Ley 39/2015 y 40/2015
Author: Herrera González, Pablo Roberto
Director: Borge Bravo, Rosa  
Tutor: Portugal Brugada, Albert
Others: Universitat Oberta de Catalunya
Keywords: citizens
citizen services
public administration
Issue Date: 24-Jan-2018
Publisher: Universitat Oberta de Catalunya
Abstract: This paper contents an analysis about citizens services¿ new developments and highlights after the entry into force of both Law 39 2015, 1 October, Common Administrative procedure of public administrations and Law 40/2015, 1 October, of Legal Regime of the public Sector. The objective is to analyse in a theoretical, legal but mainly functional way what are theses changes and how are they going to affect procedures where Citizens and Administrations intervene. Moreover, the report contents a practical assessment, analysing a concrete procedure and doing a comparison after and before the entry into force of the previously mentioned laws. The final purpose is to conclude if e-administration has had a substantial impact in the Citizen-Administration relationship.
Language: Spanish
Appears in Collections:Bachelor thesis, research projects, etc.

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