Institutional Repository
Institutional Repository Institutional Repository Login  Institutional Repository  
  • UOC Library |
  •  |
  •  |

Home >
Research >
Social sciences >
Cooperation and solidarity >
UOC journals >
Journal of Conflictology >
2010, vol. 1, n. 2 >

Please use this identifier to cite or link to this item: http://hdl.handle.net/10609/7527
Title: La médiation en matière de consommation. Approche à partir du droit européen et espagnol
Authors: Vázquez de Castro, Eduardo
Keywords: arbitration
mediation
consumption
consumer arbitration procedure
extra-judicial conflict resolution
consumer mediation
European law
Spanish law
Issue Date: 24-Nov-2010
Publisher: Universitat Oberta de Catalunya
Type: Article
Citation: Vázquez de Castro, Eduardo (2010). "La médiation en matière de consommation. Approche à partir du droit européen et espagnol". Journal of conflictology, 2010, Vol. 1, num 2
Abstract: Given the obvious inadequacy of ordinary legal procedures to resolve consumer disputes, it is necessary to look for alternative models which, without excluding administrative and judicial proceedings, are more accessible to consumers. Although arbitration is the most widely used model, consumer mediation is becoming increasingly more important. Consumer mediation lacks a systematic organisation in Spanish law and the rules on consumer arbitration only refer to mediation, remitting to regulation by the autonomous communities, some of which have exclusive competence in mediation in their Statutes of Autonomy. Although mediation in consumer affairs often falls within arbitration procedures, the optimal solution would be to separate mediation linked to arbitration procedures (intra-arbitration) from consumer mediation detached from arbitration (extra-arbitration) to offer more alternatives for out-of-court conflict resolution, taking into account that a resolution obtained in a process of mediation will be enforceable if it is in the form of a court settlement or if it is recorded by a notary. The conclusion is that consumer affairs are especially suitable for mediation, although the rules on consumer arbitration are inadequate for normalisation, making it necessary to introduce specific regulations on mediation for their application in this field.
Description: Peer reviewed
Language: French
URI: http://hdl.handle.net/10609/7527
Appears in Collections:2010, vol. 1, n. 2

Scimago Journal Rank:

Add This:

RefWorks:

Ratings:
  0 (0 valuations)


Resource

http://www.uoc.edu/ojs/index.php/journal-of-conflictology/article/viewFile/vol1iss2-vazquez/vol1iss2-vazquez

Author names in Twitter


Author names in FriendFeed



Recommend this item

SFX Query

Items in Repository e are protected by copyright, with all rights reserved, unless otherwise indicated.

 

The library replies
A product of the Universitat Oberta de Catalunya Virtual Library