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Please use this identifier to cite or link to this item: http://hdl.handle.net/10609/7802
Title: Análisis y diseño de un software de gestión de incidencias técnicas adaptado a la ISO/IEC 20000
Authors: Casas Rodríguez de Alba, Juan Ángel
Director: Cuadrado Gallego, Juan José
Other: Universitat Oberta de Catalunya
Keywords: ISO/IEC 20000
incidence resolution
Issue Date: 8-Jun-2011
Publisher: Universitat Oberta de Catalunya
Type: Bachelor Thesis
Abstract: The aim of designing this application, is to provide a tool for users of a computer network that manage the performance of technical incidence resolution in order for reducing the service suspension times.
Language: Spanish
URI: http://hdl.handle.net/10609/7802
Appears in Collections:Bachelor thesis, research projects, etc.


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