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Title: Análisis y diseño de un software de gestión de incidencias técnicas adaptado a la ISO/IEC 20000
Author: Casas Rodríguez de Alba, Juan Ángel
Director: Cuadrado Gallego, Juan José
Others: Universitat Oberta de Catalunya
Keywords: ISO/IEC 20000
incidence resolution
Issue Date: 8-Jun-2011
Publisher: Universitat Oberta de Catalunya
Abstract: The aim of designing this application, is to provide a tool for users of a computer network that manage the performance of technical incidence resolution in order for reducing the service suspension times.
Language: Spanish
Appears in Collections:Bachelor thesis, research projects, etc.

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