Please use this identifier to cite or link to this item:
Title: Plan de transformación de un modelo de soporte a un modelo de servicio
Author: Pérez Márquez, Manuel
Director: Martínez Munné, Xavier
Tutor: Daradoumis Haralabus, Atanasi  
Others: Universitat Oberta de Catalunya
Keywords: service management
project management
Issue Date: Jun-2018
Publisher: Universitat Oberta de Catalunya
Abstract: This work develops a project to transform a traditional support model of attention to the job, to evolve it and take it to a service model, based on ITIL methodology.
Language: Spanish
Appears in Collections:Bachelor thesis, research projects, etc.

Files in This Item:
File Description SizeFormat 
mpmarquezTFG0618memoria.pdfMemoria del TFG2.09 MBAdobe PDFView/Open

This item is licensed under a Creative Commons License Creative Commons