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http://hdl.handle.net/10609/81514
Title: Plan de transformación de un modelo de soporte a un modelo de servicio
Author: Pérez Márquez, Manuel
Director: Martínez Munné, Xavier
Tutor: Daradoumis Haralabus, Atanasi  
Others: Universitat Oberta de Catalunya
Keywords: service management
ITIL
project management
Issue Date: Jun-2018
Publisher: Universitat Oberta de Catalunya
Abstract: This work develops a project to transform a traditional support model of attention to the job, to evolve it and take it to a service model, based on ITIL methodology.
Language: Spanish
URI: http://hdl.handle.net/10609/81514
Appears in Collections:Bachelor thesis, research projects, etc.

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