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Title: | The public library as seen by the non-users |
Other Titles: | La biblioteca pública vista por las personas no usuarias |
Author: | Fernández-Ardèvol, Mireia Ferran, Nuria Fenoll Clarabuch, Carme Nieto Arroyo, Javier |
Others: | Universitat Politècnica de Catalunya (UPC) Generalitat de Catalunya. Departament de Cultura Universitat Oberta de Catalunya. Estudis de Ciències de la Informació i de la Comunicació Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3) |
Citation: | Fernández-Ardèvol, M., Ferran-Ferrer, N., Nieto-Arroyo, J. & Fenoll, C. (2018). The public library as seen by the non-users. El profesional de la información, 27(3), 659-670. doi: 10.3145/epi.2018.may.19 |
Abstract: | The user experience framework (UX) serves to analyze the characteristics, preferences and perceptions of non-users of the public library to inform the (re)design of services. Empirical data come from a representative survey of the Catalan population aged 15 and over. In general terms, libraries and librarians benefit from a positive image, although one third of non-users would have no motivation for visiting a public library (again). Most are ex-users (81%) who had visited a public library but not in the last year. Individuals seem to stop using the public library when they end their educational period, with disengagement affecting more men than women. Never-users (19%) stand out among older individuals and lower educational levels. Results support the idea that different strategies must target ex-users and non-users to attract them (back) to the library as both their profiles and opinions on the public library are different. |
Keywords: | user research studies user experience user centered design public libraries school libraries surveys non-users |
DOI: | 10.3145/epi.2018.may.19 |
Document type: | info:eu-repo/semantics/article |
Version: | info:eu-repo/semantics/publishedVersion |
Issue Date: | May-2018 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
Appears in Collections: | Articles Articles cientÍfics |
Files in This Item:
File | Description | Size | Format | |
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19_esp.pdf | Versión española del artículo (PDF) | 1,02 MB | Adobe PDF | View/Open |
19(1).pdf | English version of the paper | 1 MB | Adobe PDF | View/Open |
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