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Title: Análisis de sentimientos en sistemas de ticketing IT - TFM
Author: Navajas Briones, Jesús
Director: Casas Roma, Jordi
Tutor: Hernández Gañán, Carlos
Keywords: sentiment analysis
natural language processing
Issue Date: Jan-2019
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: Sentiment Analysis (SA) has been widely proved in many areas: movies and accommodations reviews, product opinions, microblogs... The main point of this work is applying these technics to the messages of a IT's ticketing/incident management system. The special characteristics of the messages involved, normally reporting an error or problem, force us to try to isolate the true emotion of the sender from this unwanted situation reported. The first approach is building a domain oriented lexicon.
Language: Spanish
Appears in Collections:Bachelor thesis, research projects, etc.

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