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http://hdl.handle.net/10609/88565
Title: Análisis de sentimientos en sistemas de ticketing IT - TFM
Author: Navajas Briones, Jesús
Director: Hernández Gañán, Carlos
Tutor: Casas Roma, Jordi
Keywords: sentiment analysis
natural language processing
ticketing
Issue Date: Jan-2019
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: Sentiment Analysis (SA) has been widely proved in many areas: movies and accommodations reviews, product opinions, microblogs... The main point of this work is applying these technics to the messages of a IT's ticketing/incident management system. The special characteristics of the messages involved, normally reporting an error or problem, force us to try to isolate the true emotion of the sender from this unwanted situation reported. The first approach is building a domain oriented lexicon.
Language: Spanish
URI: http://hdl.handle.net/10609/88565
Appears in Collections:Bachelor thesis, research projects, etc.

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