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http://hdl.handle.net/10609/91567
Title: Transformació de l'Ajuntament d'Alella per esdevenir una administració electrònica
Author: Bruy Conill, Anna
Director: Velasco Rico, Clara
Tutor: Borge Bravo, Rosa  
Keywords: digital transformation
ICT
local e-government
e-administration
Issue Date: Jan-2019
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: With this professional work I do an analysis of the current situation of the City Council of Alella in some of the areas that affect electronic administration, being clear that technological systems are a key element, but not the unique, for having a good administration, there are other fundamental aspects that can affect and can't be left out. This study has a more general vision and mainly includes topics that affect the dimension of the relationship between this administration and the citizenry, and the dimension of the internal organization of the Corporation. The data and information that I have compiled allow us to establish a current diagnosis that highlights a series of critical points in local government, on organizational culture, level of knowledge and training of local administration workers, in the design of procedures and services, in the internal management of the procedures, as well as the technological systems available at the moment. It's evident the necessity of transform this administration according to the requirements of the current society and legal law obligations. The City Council has not been immobile and has been introducing changes, mainly with the implementation of technological systems, mostly on the front-office; it is currently involved on project for implementing the 'E-Set work methodology' and deploying the software that will allow, among others, the digital processing of the files.
Language: Catalan
URI: http://hdl.handle.net/10609/91567
Appears in Collections:Bachelor thesis, research projects, etc.

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