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http://hdl.handle.net/10609/92571
Title: Las reclamaciones de consumo en Cataluña y el sistema de mediación institucional (Análisis del Decreto 98/2014, de 8 de julio, sobre el procedimiento de mediación en las relaciones de consumo, a la luz de la normativa comunitaria y estatal)
Author: Vilalta Nicuesa, Aura Esther  
Others: Universitat Oberta de Catalunya (UOC)
Keywords: consumers
mediation
arbitration
ADR
ODR
commerce
online mediation
online arbitration
institutional mediation
Issue Date: Oct-2014
Publisher: InDret. Revista para el análisis del derecho
Citation: Vilalta Nicuesa, A.E. (2014). Las reclamaciones de consumo en Cataluña y el sistema de mediación institucional (Análisis del Decreto 98/2014, de 8 de julio, sobre el procedimiento de mediación en las relaciones de consumo, a la luz de la normativa comunitaria y estatal). InDret. Revista para el análisis del derecho, (4), 1-27.
Also see: http://www.indret.com/pdf/1086.pdf
Abstract: Catalonia has very recently adopted a specific regulation for consumer mediation procedures. So far it only had a mediation regulation that has come to be cataloged as 'pre-arbitral mediation' developed within the arbitral process. With the promulgation of the Decree 98/2014, on July 8, about the mediation process in consumer complaints, mediation also features with an ad hoc regulation of the mediation procedure, announced in Chapter II, Title III, book I, of Law 22/2010, of 20 July, on consumers Law in Catalonia. The newly enacted Decree raises again two different options: institutional mediation holds attraction to any conflict that may arise with consumers or, which seems more plausible, to argue that it is not an exclusive system that precludes other means or methods of alternative resolution. In the other hand, the diverse criteria applied and inconsistency among some regulatory provisions and rules applicable to electronic mediation and to the costs of mediation are some of the issues addressed by this work.
Language: Spanish
URI: http://hdl.handle.net/10609/92571
ISSN: 1698-739XMIAR
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