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Title: Maturity model for the information-driven SME
Author: Parra, Xileidys
Tort Martorell, Xavier
Ruiz Viñals, Carme
Álvarez Gómez, Fernando  
Keywords: Maturity model
Information-driven decision-making process
Assessment tool
Small and medium enterprises
Issue Date: 2-Mar-2019
Publisher: Journal of Industrial Engineering and Management
Citation: Parra, X., Tort-Martorell, X., Ruiz-Viñals, C. & Álvarez Gómez, F. (2019). Maturity model for the information-driven SME. Journal of Industrial Engineering and Management, 12(1), 154-175. doi: 10.3926/jiem.2780
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Abstract: Purpose: This article presents a maturity model for the evaluation of the information-driven decision-making process (DMP) in small and medium enterprises. This model is called 'Simplified Holistic Approach to DMP Evaluation (SHADE)'. The SHADE model is based in the 'Circumplex Hierarchical Representation of the Organization Maturity Assessment' (CHROMA) framework for characterizing the information-driven DMP in organizations Design/methodology/approach: The CHROMA-SHADE provides a competency evaluation methodology regarding the SME's use of data for making better-informed decisions. This model groups the main factors influencing the information-driven DMP and classifies them into five dimensions: data availability, data quality, data analysis and insights, information use and decision-making. It addresses these dimensions systematically, delivering a framework for positioning the organization from an uninitiated to a completely embedded stage. The assessment consists of interviews based on a standardized open-ended questionnaire performed to key company personnel followed by an analysis of the answers and their scoring performed by an expert evaluator. Findings: The results of its application indicate this model is well adapted to the SMEs resulting useful for identifying strengths and weaknesses, thereby providing insights for prioritizing improvement actions. Originality/value: The CHROMA-SHADE model follows a novel, holistic approach that embraces the complexities inherent in a multiplicity of factors that, at the technological and management level, converge to enable more objective and better-supported decisions to be made through the intelligent use of information.
Language: English
ISSN: 2013-0953MIAR

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