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Title: Certificación del SGIC de la Facultad de Economía y Empresa de la UB
Author: Muñoz Berbey, Brian
Tutor: Sánchez Chaparro, Teresa
Keywords: Facultat d'Economia i Empresa de la UB
Issue Date: 27-Jan-2020
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: The present study targets the Internal Quality Management System of the Faculty of Economics and Business of the University of Barcelona (IQMS FEB UB) with the objective of knowing its situation at the end of 2019 and propose improvements. To do so, it's going to consider the dimensions of the IQMS certification proposed by AQU Catalunya in July 2019. To address these objectives, the methodology used was, an analysis of the key documents related to the IQM, two interviews with agents responsible for quality of the centre, a SWOT analysis of the situation of the IQMS, a benchmark of two centres of similar characteristics that have certified their IQMS, an interview with a person in charge of quality of a centre of another university. After the analysis of the information collected, it has been perceived that the procedures and processes followed by the centre are not reflected in the IQMS published documents because these are outdated and presents certain deficiencies some aspects. Improvement areas include a broad range of aspects, covering both processes and procedures, as well as the map and process indicators. Therefore, a possible action plan has been proposed to respond to the necessary update of all these documents. By way of conclusion, this study specifies some actions and/or objectives that the centre should try to archive and a summary of the action plan so that the centre is on track to be a possible candidate to certify its IQMS by AQU Catalunya.
Language: Spanish
Appears in Collections:Treballs finals de carrera, treballs de recerca, etc.

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