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Title: DocuTIC: wiki para gestión del conocimiento de un departamento de sistemas informáticos
Author: Gutiérrez Renedo, Carlos
Director: Daradoumis, Thanasis  
Tutor: Martí Pintanel, Javier
Abstract: An IT Operations Department handles a huge amount of technical information, thousands of documents at a shared files repository. In this scenario, the trend to establish information silos leads to duplicity, inefficiency and stunts information search. This work proposes the analysis of the structure and the documents of the organization to stipulate the requirements of a collaborative wiki system, its design, based on free software tools, enables the agile deployment of a functional prototype. The system, parameterized with the results of the analysis, allows to show the expected advantages for the storage and management of technical information. To sum up, a wiki platform, suitably adapted, may reach a real Knowledge Management System, archiving all the basic technical documents. Encourages collaboration and helps to share and explicit the tacit knowledge of the team. Improves the quality of information and searching times, allowing the breaking of information silos through the labelling scheme that links documents to each other.
Keywords: knowledge management
document management
computer systems
information silos
Document type: info:eu-repo/semantics/bachelorThesis
Issue Date: Jan-2021
Publication license:  
Appears in Collections:Trabajos finales de carrera, trabajos de investigación, etc.

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cgutiTFG0121Memoria.pdfMemoria del TFG4,19 MBAdobe PDFThumbnail


Presentación en video del TFG75,11 MBMP4View/Open
docutic.ovaPrototipo desarrollado en el TFG2,62 GBOpen Virtual ApplianceView/Open
cgutiTFG0121Presentacion.pdf1,09 MBAdobe PDFThumbnail