Please use this identifier to cite or link to this item: http://hdl.handle.net/10609/148101
|Creación y gestión de un NOC (Network Operations Center)
|Pérez Galán, Antonio José
López Sánchez-Montañés, Joaquín
|Computer systems are of great importance nowadays, so much so that these systems must offer an uninterrupted service and therefore the need arises to create a specialised centre or department, which in a centralised way offers the possibility of resolving any incident that may arise, as well as managing configurations or procedures. In order to solve this problem, the concept of NOC (Network Operations Center) or CCR (Centro de Control de Red) in Spanish language arises, which is a specialised department made up of personnel qualified mainly in computer system administration tasks. Therefore, the main objective of this work is to gain an in-depth understanding of how a NOC works in order to manage it conveniently and to create an essential version that offers easily extendable default functions. After getting to know how the NOC works, the definition of the requirements needed to offer the service, as well as its hierarchy, the functions it will perform, the documentation and instructions it will need and how to generate them, the definition of procedures, the definition of protocols for action, among other things, will be discussed in greater depth. The systems and tools necessary to offer the service in an optimal way will be configured, as well as explaining how the activity is developed within the department, including communication with the requesting personnel. To conclude, a pilot will be created to demonstrate the operation of a NOC in which the use of the tools and management requests can be observed.
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