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Title: El síndrome del burnout en dos colectivos del transporte público de Barcelona y su afectación en el absentismo
Author: Ciércoles Monterde, Andrea
Tutor: Torres Pérez, Alvaro
Abstract: The main objective of this research is to measure how burnout syndrome affects the two largest groups of public transport drivers in the city of Barcelona, such as bus drivers and subway drivers from Transports Metropolitans de Barcelona business group. The second objective is to analyze whether there is a relationship between this syndrome and the absenteeism of these groups. To do so, two hypotheses have been proposed in which it is sought to confirm that, due to working conditions, bus drivers suffer this syndrome more than the subway drivers, and that they also have a higher percentage of work absenteeism due to stress.The methodology used has been to apply the Maslach Burnout Inventory-General Survey questionnaire in its adapted Spanish version through which the dimensions of exhaustion, cynicism and professional efficacy of each participant are evaluated through 15 items. An interview has also been designed to analyze the relationship of this syndrome with work absenteeism. Once the results obtained have been analyzed, the first hypothesis has been refuted, since it has not been possible to confirm that bus drivers suffer burnout syndrome to a greater extent than subway drivers. On the other hand, the second hypothesis has been confirmed since it has been shown that there is greater work absenteeism by bus drivers than by subway drivers. Based on the results, we can affirm that there is no risk of burnout syndrome for the entire representative sample, but we had obtained alarming results in the group of subway drivers with more than 21 years of antiquity in the company, and for the group of bus drivers with seniority between 21 and 30 years.
Keywords: estrés crónico
burnout syndrome
emotional exhaustion
work efficiency
Document type: info:eu-repo/semantics/masterThesis
Issue Date: 30-Jun-2023
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