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Title: Diseño e implementación de un sistema de gestión de cambios ITIL para aplicaciones informáticas
Author: Martínez de las Heras, Ángel
Tutor: Ferrer Durán, Jordi
Others: Cobarsí-Morales, Josep  
Abstract: This Final Degree Project (TFG) concerns the design and implementation of an ITIL change management system for IT applications. In a dynamic business context, the need for a specialized change management solution was identified, overcoming the limitations of current generalist offerings. A mixed approach to new product development was adopted, combining the waterfall model with iterative, ideal for databases. A robust database was implemented, using Oracle Database, which allowed efficient change management with stored procedures and scheduled jobs, without direct user interaction with the tables. The tests confirmed the correct functionality of the system. The paper concludes by highlighting the success in achieving the specific objectives, although it points out areas for future improvements, such as the user interface and permissions management. Attached to this report are scripts for the creation of all the database structure and functionalities, other scripts containing the execution tests of all the procedures and the queries for the verification of the results. In addition, for the execution of SQL files without dedicated hardware, the annex details the deployment of a standalone database on Oracle Cloud Infrastructure.
Keywords: ITIL
gestión de cambios
base de datos Oracle
Document type: info:eu-repo/semantics/bachelorThesis
Issue Date: Jan-2024
Publication license:  
Appears in Collections:Treballs finals de carrera, treballs de recerca, etc.

Files in This Item:
File Description SizeFormat 
amartinezdelasTFG0124memoria.pdfMemoria del TFG1,19 MBAdobe PDFThumbnail
amartinezdelasTFG0124anexoI.pdfDespliegue de una base de datos autónoma en Oracle Cloud Infraestructure1,03 MBAdobe PDFThumbnail
amartinezdelasTFG0124producto.zipProducto resultante21,17 kBZIPView/Open
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