Análisis de clientes insatisfechos con la instalación y postventa de los servicios de una compañía de telecomunicaciones

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http://creativecommons.org/licenses/by-nc-nd/3.0/es/

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The final work of master (TFM) is included in the area of customer analytics and discusses about analysis of dissatisfied customers with maintenance activity and telecommunication provision services from a Telco in Cataluña (Spain).

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Sanz Coca, J. (2015). Análisis de clientes insatisfechos con la instalación y postventa de los servicios de una compañía de telecomunicaciones. Universitat Oberta de Catalunya. https://hdl.handle.net/10609/44861

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