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Título : Towards a network government? A critical analysis of current assessment methods for e-government
Autoría: Waksberg Guerrini, Ana
Aibar, Eduard  
Otros: Universitat Oberta de Catalunya (UOC)
Citación : Waksberg Guerrini, A. & Aibar, E. (2007). Towards a Network Government? A Critical Analysis of Current Assessment Methods for E-Government. Lecture Notes in Computer Science, 4656(), 330-341.
Resumen : Contemporary public administrations have become increasingly more complex, having to cordinate actions with emerging actors in the public and the private spheres. In this scenario the modern ICTs have begun to be seen as an ideal vehicle to resolve some of the problems of public administration. We argue that there is a clear need to explore the extent to which public administrations are undergoing a process of transformation towards a netowork government linked to the systematic incorporation of ICTs in their basic activities. Through critically analysing a selection of e-government evaluation reports, we conclude that research should be carried out if we are to build a solid government assessment framework based on network-like organisation characteristics.
Palabras clave : administración pública
gestión de la relación con el cliente
servicio en línea
servicio de sociedad en red
madurez
DOI: https://doi.org/10.1007/978-3-540-74444-3_28
Tipo de documento: info:eu-repo/semantics/conferenceObject
Versión del documento: info:eu-repo/semantics/acceptedVersion
Fecha de publicación : 3-sep-2007
Licencia de publicación: http://creativecommons.org/licenses/by-nc-nd/3.0/es/  
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