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http://hdl.handle.net/10609/59807
Title: Incident management system
Author: Mur Contreras, Gabriel
Director: Martí Pintanel, Javier
Tutor: Grau Perisé, Albert
Others: Universitat Oberta de Catalunya
Keywords: ITIL
Java
web
incident
support level
Issue Date: 12-Jan-2017
Publisher: Universitat Oberta de Catalunya
Abstract: The goal of this project was to in depth into the JAVA EE technology. To achieve that I have developed a web application to manage IT incidents. It is based on an ITIL framework where three different types of stakeholders take place: The support level 1, 2 and 3. Also a workflow was designed to manage the incidents, from their creation until solution of them. A model view controller was used to manage the presentation layer. Regarding to the data access one, JPA entities were created with hibernate as a link with the database.
Language: Catalan
URI: http://hdl.handle.net/10609/59807
Appears in Collections:Bachelor thesis, research projects, etc.

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