Please use this identifier to cite or link to this item: http://hdl.handle.net/10609/100548
|Planificació i coordinació dels procesos del Sistema de garantia interna de qualitat en una institució d'educació superior: pla de millora per augmentar la satisfacció dels grups d'interès i potenciar la cultura de qualitat
|Figueres Suñé, Mònica
Maina, Marcelo Fabián
Huertas Hidalgo, Esther
|Higher education institutions, within the Catalan University System and in accordance with the Framework for verification, monitoring, modification and accreditation (VSMA), are subject to a series of processes that are often associated with an excess of bureaucratization that often It is experienced poorly by the agents directly involved. This TFM aims to analyze a series of processes of the IQAS of the institution to improve its planning and coordination. So, beyond satisfying the requirements of quality agencies, increasing satisfaction and enhancing their quality culture. To this end, a questionnaire was designed and individual interviews were conducted. The results of which, once the analysis of weaknesses-threats-strengths-opportunities (SWOT) and the aspects to be corrected, confront, maintain and exploit (CAME), have allowed us to draw up an improvement plan focused on several axes, as well as the approach of the assessment of its possible implementation. The results allow to conclude the importance of the internal planning of the different processes to increase participation, involvement and satisfaction of the different groups involved in favoring the culture of quality desired by all of them.
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|Treballs finals de carrera, treballs de recerca, etc.
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|Memòria del TFM