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Title: Planificació i coordinació dels procesos del Sistema de garantia interna de qualitat en una institució d'educació superior: pla de millora per augmentar la satisfacció dels grups d'interès i potenciar la cultura de qualitat
Author: Figueres Suñé, Mònica
Maina, Marcelo Fabián  
Huertas Hidalgo, Esther
Abstract: Higher education institutions, within the Catalan University System and in accordance with the Framework for verification, monitoring, modification and accreditation (VSMA), are subject to a series of processes that are often associated with an excess of bureaucratization that often It is experienced poorly by the agents directly involved. This TFM aims to analyze a series of processes of the IQAS of the institution to improve its planning and coordination. So, beyond satisfying the requirements of quality agencies, increasing satisfaction and enhancing their quality culture. To this end, a questionnaire was designed and individual interviews were conducted. The results of which, once the analysis of weaknesses-threats-strengths-opportunities (SWOT) and the aspects to be corrected, confront, maintain and exploit (CAME), have allowed us to draw up an improvement plan focused on several axes, as well as the approach of the assessment of its possible implementation. The results allow to conclude the importance of the internal planning of the different processes to increase participation, involvement and satisfaction of the different groups involved in favoring the culture of quality desired by all of them.
Keywords: SGIQ
quality evaluation
process management
quality culture
Type: info:eu-repo/semantics/masterThesis
Issue Date: Jul-2019
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Appears in Collections:Treballs finals de carrera, treballs de recerca, etc.

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mfigueressTFM0719memòria.pdfMemòria del TFM2,66 MBAdobe PDFThumbnail