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Title: Gestionar dades en situacions d'emergència: Estudi del cas dels focs de l'Alt Empordà a Catalunya
Other Titles: Emergency data management: A case study of fire management in the Catalan region of Alt Empordà
Author: Ortoll Espinet, Eva  
Garcia Alsina, Montserrat  
Canals, Agustí  
Others: Universitat Oberta de Catalunya. Internet Interdisciplinary Institute (IN3)
Citation: Ortoll Espinet, E., Garcia Alsina, M. & Canals Parera, A. (2015). Gestionar dades en situacions d'emergència: Estudi del cas dels focs de l'Alt Empordà a Catalunya. BiD: textos universitaris de biblioteconomia i documentació, (34), 0-0. doi: 10.1344/BiD2015.34.6
Abstract: Objectives: To analyse emergency data management in processes where data is being communicated, either internally between the agents managing an emergency or externally, between agents and the civilian community. Methodology: The researchers conducted a qualitative study of fire management in the Catalan region of Alt Empordà. The retrieval and analysis of data consisted in: a) detailed interviews with emergency managers, b) the analysis of the official documentation outlining action plans, procedures and communication policies and c) the analysis of the data generated during an emergency: internal communication, reports on following official plans, public announcement equipment and communication with the civilian community using the Twitter profile @emergenciescat of the Catalan civil defence service the Direcció General de Protecció Civil de la Generalitat de Catalunya. Results: The agents needed to manage a wide range of emergency responders and data from many sources in order to discharge their responsibilities. The study shows that during an emergency, two aspects of management are critical: the action plan, which in this case was Pla INFOCAT, and communication with the civilian community, which in this case was directed using the Twitter profile @emergenciescat. In spite of the success of our case study, the results indicate that further research could help improve data management in emergency situations.
Keywords: Information management
Communications policy
Information flows
Mass media
DOI: 10.1344/bid2015.34.6
Document type: info:eu-repo/semantics/article
Version: info:eu-repo/semantics/publishedVersion
Issue Date: 1-Jan-2015
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