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Title: ADOS : Asistente documental para la operación de sistemas
Author: Godoy Bernal, Verónica
Director: Martí Pintanel, Javier
Tutor: Daradoumis, Thanasis  
Abstract: In a Systems Operations department, many tasks are performed. Main one is to act against incidents that have occurred and try to solve them in the shortest possible time. For this reason, having the procedures to apply at the right time - which must be valid and up-to-date - is a key factor in offering a quality service. Incidents are generated mainly from alerts triggered from the systems, that are produced in manydifferent ways and by different origins (automation, monitoring systems, scripting, RPAs, etc.). Current trend is the massive automation of any kind of repetitive action, with the consequent saving of staff time. It's essential to ensure that what is automated is also well managed and documented in order to ensure the knowledge. Another critical point in the Operation departments is that they are composed by a group of employees with different degrees of experience. Operators often take action based on past experience and with staff turnover there is a risk that this knowledge will be lost. For all these reasons, this TFG proposes ADOS as a solution capable of controlling new alerts and associating them automatically with the procedures to be applied quickly and accurately. ADOS is offered to reduce reaction time and resolution of incidents by offering a practice and flexible system that meets the documentary needs of an operation department.
Keywords: procedures
system operation
knowledge management
Document type: info:eu-repo/semantics/bachelorThesis
Issue Date: Jan-2021
Publication license:  
Appears in Collections:Trabajos finales de carrera, trabajos de investigación, etc.

Files in This Item:
File Description SizeFormat 
TFG-ADOS_presentacion.pdfPresentación en PDF del TFM3,2 MBAdobe PDFThumbnail
TFG_ADOS_presentacion.pptxADOS : Asistente Documental para la Operación de Sistemas (Presentación - Powerpoint)37,47 MBMicrosoft Powerpoint XMLView/Open
vero_godoyTFG0121memoria.pdfMemoria del TFG7,18 MBAdobe PDFThumbnail