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http://hdl.handle.net/10609/127886
Title: | Accesibilidad en el 112: Diseño de un asistente virtual para personas sordas |
Author: | Vázquez Ortega, Marta |
Director: | Garrigues, Carles |
Tutor: | Salmerón Garcia, Sara |
Abstract: | The accessibility of the emergency phone is a problem that has been openly recognized by the European Commission. In Spain, 8% of the Spanish population has hearing problems. 8% who can find on the phone not hope, but a great barrier to immediate assistance that could save their life. This work seeks to generate a solution for the problem of accessibility in deaf people when calling the emergency number 112, within the framework of universal design: a solution usable by everyone and for everyone, hearing and deaf. Using the double diamond methodology, which begins with prior research and iterates the prototyping in a continuous cycle of review with users and experts, the proposal for an accessible and multimodal virtual assistant is presented. Based on the Google Assistant interface, but with a view to integration in various platforms, this solution allows the transcription of calls and the use of Sign Language; and revises the conversational interface to include a user experience according not only to the capabilities of each one, but also to the situation and urgency. |
Keywords: | virtual assistant accesibility emergency |
Document type: | info:eu-repo/semantics/masterThesis |
Issue Date: | 28-Dec-2020 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
Appears in Collections: | Bachelor thesis, research projects, etc. |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
A112_Presentación.mp4 | Breve vídeo-presentación del trabajo. | 90,56 MB | MP4 | View/Open |
A112_Prototipos.zip | Propuesta visual en Figma y enlace al prototipo conversacional inserto en web. | 24,33 MB | HTML | View/Open |
mvazquezortegaTFM1220memoria.pdf | Memoria del TFM | 15,87 MB | Adobe PDF | View/Open |
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