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http://hdl.handle.net/10609/139526
Title: | Medida del Burnout en un grupo de conductores de transporte público urbano de la ciudad de Bucaramanga |
Author: | Cárdenas Leguízamo, Oscar Mauricio |
Tutor: | Macip Simó, Sergi |
Abstract: | The purpose of this study is to measure burnout syndrome in a group of public transport drivers in the city of Bucaramanga; it allows us to know what it is, its possible causes, symptoms, consequences, treatment and the tools used to measure the syndrome. The sample consisted of 25 male drivers, aged between 30 and 60 years, who were administered the measurement instrument Maslach Burnout Inventory MBI - General Survey, Spanish version adapted by (Salanova, Schaufeli, Llorens, Peiró and Grau, 2000), an instrument consisting of 15 items that evaluates the dimensions of burnout, cynicism and professional efficacy. The method used in this research is descriptive, cross-sectional, quantitative approach; convenience sampling. The results obtained reveal that 12% of drivers aged between 40 and 45 years are affected by burnout syndrome, that is, 3 out of 25 driving professionals in the sample. The dimension with the highest prevalence is professional efficacy with a mean of 4.80 and standard deviation of 1.07. The exhaustion dimension shows that 6 out of 25 subjects are affected on this scale, representing 24% of drivers with emotional exhaustion, while cynicism with a mean of 0.91 is the lowest dimension. Among the possible causes of burnout are verbal aggressions by passengers, salary and high work pace at "rush" hours, the time of greatest flow of passengers and traffic where congestion regularly occurs and affects drivers. |
Keywords: | burnout syndrome exhaustion cynicism |
Document type: | info:eu-repo/semantics/masterThesis |
Issue Date: | 26-Jun-2021 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es |
Appears in Collections: | Treballs finals de carrera, treballs de recerca, etc. |
Files in This Item:
File | Description | Size | Format | |
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ocardenaslTFM0621memoria.pdf | Memoria del TFM | 577,08 kB | Adobe PDF | View/Open |
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