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Title: Gesticon
Author: Fernández Lobán, Manuel
Tutor: Martí Pintanel, Javier
Others: Daradoumis, Thanasis  
Abstract: Due to the importance that capitalizing on the knowledge that can be extracted from the data that is generated during the internal and external processes of companies that has been acquired, we consider it is essential to strengthen resources and strategies at this point. As it could not be otherwise, IT departments are the key to the correct management of the infrastructure, so they must have a Knowledge Management System in accordance with current requirements, which help their own operation and by extension to the other areas of the company and facilitate the achievement of the strategic objectives set by management. The objective, therefore, is to have a QMS for the IT department which facilitates information sharing and collaborative workflows, as well as serving as a single source of knowledge. For this, the Confluence tool is implemented, complying with the required requirements. Although, it is not the objective of this work to migrate all the documentation of the company to the new system, it can be verified with the deployed prototype which result is a robust, flexible, and scalable system that guarantees to be the basis for future evolutions and thus undertaking the Total migration of the document systems of the entire company.
Keywords: information systems
knowledge management
collaborative work
Document type: info:eu-repo/semantics/bachelorThesis
Issue Date: 2-Feb-2023
Publication license:  
Appears in Collections:Trabajos finales de carrera, trabajos de investigación, etc.

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