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Title: Influencia de la inteligencia emocional sobre el burnout y la satisfacción laboral en el sector comercio
Author: Castellano Pérez, María
Tutor: Bresó Esteve, Edgar  
Abstract: After reviewing a lot of studies that suggest a relationship between emotional intelligence, burnout and job satisfaction, the present work tries to analyze whether emotional intelligence influences the appearance of burnout and job satisfaction and, therefore, demonstrate if there is a correlation between the variables, focusing on the workers in the trade sector. The research has been carried out with a sample of 36 workers in the trade sector, through a series of questionnaires. To measure the three variables and their respective dimensions, three questionnaires have been used: Maslach Burnout Inventory Questionnaire, Job Satisfaction Questionnaire 20/23 and Wong and Law Emotional Intelligence Scale Questionnaire. The results obtained indicate that there is a good positive relationship between personal efficacy and all dimensions of emotional intelligence. Furthermore, interpersonal perception and emotional assimilation are significantly correlated with the dimensions of job satisfaction. Lastly, there is a negative connection between cynicism and intrinsic satisfaction, benefits received and participation, and a positive correlation between personal efficacy and intrinsic satisfaction, satisfaction with supervision, with participation and with the benefits received. Therefore, despite not having obtained correlations between all the dimensions of the variables, the results confirm that emotional intelligence influences in a certain way the appearance of burnout and job satisfaction. This is because it has been shown that, when certain dimensions of emotional intelligence increase, personal efficacy, as well as some of the dimensions of job satisfaction, increase.
Keywords: emotional intelligence
job satisfaction
Document type: info:eu-repo/semantics/masterThesis
Issue Date: Jun-2023
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