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Title: Análisis de clientes insatisfechos con la instalación y postventa de los servicios de una compañía de telecomunicaciones
Author: Sanz Coca, Juan Pedro
Director: Rodríguez Bermúdez, José Ramón
Tutor: Curto Díaz, Josep
Others: Universitat Oberta de Catalunya
Keywords: customer analytics
Issue Date: Jun-2015
Publisher: Universitat Oberta de Catalunya
Abstract: The final work of master (TFM) is included in the area of customer analytics and discusses about analysis of dissatisfied customers with maintenance activity and telecommunication provision services from a Telco in Cataluña (Spain).
Language: Spanish
Appears in Collections:Bachelor thesis, research projects, etc.

Files in This Item:
File Description SizeFormat 
jsanzc_TFM_0615.pptxPresentación del TFM2,75 MBMicrosoft Powerpoint XMLView/Open
jsanzcTFM0615memoria.pdfMemoria del TFM4,48 MBAdobe PDFThumbnail