Please use this identifier to cite or link to this item:
http://hdl.handle.net/10609/44861
Title: | Análisis de clientes insatisfechos con la instalación y postventa de los servicios de una compañía de telecomunicaciones |
Author: | Sanz Coca, Juan Pedro |
Director: | Rodríguez Bermúdez, José Ramón |
Tutor: | Curto Díaz, José ![]() |
Others: | Universitat Oberta de Catalunya |
Abstract: | The final work of master (TFM) is included in the area of customer analytics and discusses about analysis of dissatisfied customers with maintenance activity and telecommunication provision services from a Telco in Cataluña (Spain). |
Keywords: | customer analytics MySQL OLAP Pentaho |
Document type: | info:eu-repo/semantics/masterThesis |
Issue Date: | Jun-2015 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ ![]() |
Appears in Collections: | Bachelor thesis, research projects, etc. |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
jsanzc_TFM_0615.pptx | Presentación del TFM | 2,75 MB | Microsoft Powerpoint XML | View/Open |
jsanzcTFM0615memoria.pdf | Memoria del TFM | 4,48 MB | Adobe PDF | ![]() View/Open |
Share:


This item is licensed under a Creative Commons License