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http://hdl.handle.net/10609/59807
Title: | Incident management system |
Author: | Mur Contreras, Gabriel |
Tutor: | Martí Pintanel, Javier |
Others: | Universitat Oberta de Catalunya Grau Perisé, Albert |
Abstract: | The goal of this project was to in depth into the JAVA EE technology. To achieve that I have developed a web application to manage IT incidents. It is based on an ITIL framework where three different types of stakeholders take place: The support level 1, 2 and 3. Also a workflow was designed to manage the incidents, from their creation until solution of them. A model view controller was used to manage the presentation layer. Regarding to the data access one, JPA entities were created with hibernate as a link with the database. |
Keywords: | ITIL Java web incident support level |
Document type: | info:eu-repo/semantics/bachelorThesis |
Issue Date: | 12-Jan-2017 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
Appears in Collections: | Trabajos finales de carrera, trabajos de investigación, etc. |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
IncidentManagementSystem.rar | 4,47 MB | Unknown | View/Open | |
gmurcTFG0117autoinforme.pdf | Autoinforme del TFG | 378,22 kB | Adobe PDF | View/Open |
gmurcTFG0117memòria.pdf | Memòria del TFG | 3,02 MB | Adobe PDF | View/Open |
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