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Title: Global service desk database
Author: Boticatio Domínguez, Sergi
Tutor: Ferrer Durán, Jordi
Others: Universitat Oberta de Catalunya
Guitart Hormigo, María Isabel
Keywords: relational databases
Issue Date: 11-Jun-2018
Publisher: Universitat Oberta de Catalunya
Abstract: In this degree project we will design an operational database with warehouse functions that will operate as support for a future application which will handle the creation of requests and incidences by end users. We will design the database through 3 different stages: The conceptual stage, where we will transfer the problem into an UML diagram, reflecting the entities, their attributes and the relationships between them. The next stage is the logical stage, where the conceptual model will be translated into a collection of logical sentences and finally the physical stage, where these logical sentences will be translated into SQL statements for the chosen DBMS.
Language: Catalan
Appears in Collections:Treballs finals de carrera, treballs de recerca, etc.

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sboticarioTFG0618memoria.pdfMemòria del TFG4,05 MBAdobe PDFThumbnail
sboticarioTFG0618autoinforme.pdfAutoinforme del TFG94,28 kBAdobe PDFThumbnail