Please use this identifier to cite or link to this item:
http://hdl.handle.net/10609/81514
Title: | Plan de transformación de un modelo de soporte a un modelo de servicio |
Author: | Pérez Márquez, Manuel |
Director: | Daradoumis, Thanasis |
Tutor: | Martínez Munné, Xavier |
Others: | Universitat Oberta de Catalunya |
Abstract: | This work develops a project to transform a traditional support model of attention to the job, to evolve it and take it to a service model, based on ITIL methodology. |
Keywords: | service management ITIL project management |
Document type: | info:eu-repo/semantics/bachelorThesis |
Issue Date: | Jun-2018 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
Appears in Collections: | Bachelor thesis, research projects, etc. |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
mpmarquezTFG0618memoria.pdf | Memoria del TFG | 2,09 MB | Adobe PDF | View/Open |
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