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http://hdl.handle.net/10609/7802
| Title: | Análisis y diseño de un software de gestión de incidencias técnicas adaptado a la ISO/IEC 20000 |
| Author: | Casas Rodríguez de Alba, Juan Ángel |
| Tutor: | Cuadrado-Gallego, Juan J.  |
| Others: | Universitat Oberta de Catalunya |
| Abstract: | The aim of designing this application, is to provide a tool for users of a computer network that manage the performance of technical incidence resolution in order for reducing the service suspension times. |
| Keywords: | ISO/IEC 20000 incidence resolution |
| Document type: | info:eu-repo/semantics/bachelorThesis |
| Issue Date: | 8-Jun-2011 |
| Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/  |
| Appears in Collections: | Bachelor thesis, research projects, etc. |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| jcasasrodTFC0611.pdf | Memoria TFC | 3,5 MB | Adobe PDF |  View/Open |
| jcasasrodTFC0611.ppt | Presentacion TFC | 2,12 MB | Microsoft Powerpoint | View/Open |
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