Please use this identifier to cite or link to this item:
http://hdl.handle.net/10609/7802
Title: | Análisis y diseño de un software de gestión de incidencias técnicas adaptado a la ISO/IEC 20000 |
Author: | Casas Rodríguez de Alba, Juan Ángel |
Tutor: | Cuadrado-Gallego, Juan J. |
Others: | Universitat Oberta de Catalunya |
Abstract: | The aim of designing this application, is to provide a tool for users of a computer network that manage the performance of technical incidence resolution in order for reducing the service suspension times. |
Keywords: | ISO/IEC 20000 incidence resolution |
Document type: | info:eu-repo/semantics/bachelorThesis |
Issue Date: | 8-Jun-2011 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
Appears in Collections: | Bachelor thesis, research projects, etc. |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
jcasasrodTFC0611.pdf | Memoria TFC | 3,5 MB | Adobe PDF | View/Open |
jcasasrodTFC0611.ppt | Presentacion TFC | 2,12 MB | Microsoft Powerpoint | View/Open |
Share:
This item is licensed under a Creative Commons License