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Title: SGC de les TIC multi-àmbit
Author: Burgalés Martínez, Carlos
Tutor: Martí Pintanel, Javier
Others: Daradoumis, Thanasis  
Abstract: The pandemic situation we are experiencing since the beginning of 2020 has accelerated a digital transformation, allowing the companies to continue to operate normally and adopting new ways of working. This project is based on a real case of a large company that is undertaking these challenges by relying on multiple outsourced suppliers, that manage ICT services in the workplace area and where each of these suppliers uses their own document management system, hindering the general management of the service by the in-house ICT department and diminishing the creation of core knowledge within the organization. However, the contracting company does not have a centralized knowledge management system, leading to duplication and inconsistency of internal and external information. The goal of the work is to analyze the current situation of the organization to collect all the requirements and design a centralized knowledge management system, where the audit and the different scopes of information dissemination will play a key role in ensuring privacy and confidentiality of data, while promoting collaboration and knowledge creation between the company areas and the suppliers that manage ICT. The design will be deployed in a functional prototype, emulating the organizational structure of the company according to the domain analyzed (dissemination scopes, categories of documents and management roles), to test all the required functionalities and conclude with an assessment end of the objectives achieved.
Keywords: knowledge management
document management
Power Platform
approval flows
Document type: info:eu-repo/semantics/bachelorThesis
Issue Date: 9-Jan-2022
Publication license:  
Appears in Collections:Trabajos finales de carrera, trabajos de investigación, etc.

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