Please use this identifier to cite or link to this item: http://hdl.handle.net/10609/147316
Title: Implementación de un Cuadro de Mando Integral en el Servicio de Vías y Obras de la Diputación Provincial de A Coruña
Author: Ramallal Martínez, Eduardo J.
Tutor: Andrés Sanz, Humberto
Others: Daradoumis, Thanasis  
Abstract: The Provincial Council of A Coruña is a medium-sized local administration that provides services of a different nature to both individuals and other local administrations. Among its powers are the maintenance and improvement of the provincial road network, currently made up of more than 400 roads, totaling more than 2,000 kilometers. This work constitutes a complex task that is aggravated by the delay, applicable to the rest of the administrations, in the modernization of their management models. With the aim of contributing to an improvement in the management of the provincial entity, the implementation of a Balanced Scorecard (BSC) for the Roads and Works Service of the Provincial Council of A Coruña is developed in this work. The proposed solution develops the BSC based on the establishment of the service's strategy to achieve its objectives. The definition of the strategy is specified in the realization of a strategic map that includes the priorities and strategic objectives as well. As a final result, the BSC shows -within the different perspectives that make up the Balanced Scorecard- the different indicators related to said strategic objectives and that provide a more complete vision of the development of the department’s activity, allowing more efficient management.
Keywords: scorecard
Local Administration
KPI
Document type: info:eu-repo/semantics/bachelorThesis
Issue Date: 14-Jan-2023
Publication license: http://creativecommons.org/licenses/by-nc-nd/3.0/es/  
Appears in Collections:Bachelor thesis, research projects, etc.

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