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Title: Tourism content on Twitter (X) during a crisis
Author: Garay, Lluis  
Roelofsen, Maartje  
Citation: Garay, L. [Lluis ] & Roelofsen, M. [Maartje]. (2024). Tourism content on Twitter (X) during a crisis. Annals of Tourism Research Empirical Insights, 5(2) doi: 10.1016/j.annale.2024.100132
Abstract: This study explores the themes and actors that dominated tourism-related tweets over the first two years of the COVID-19 emergency (2020- 2021) and examines Twitter (X)’s potential as a communication tool within tourism crisis management. A mixed-methods research design was adopted to analyse almost half a million Twitter (X) posts that included the keyword ‘tourism’ and pandemic-related terms. The outcomes suggest that a select number of actors and user categories generated most of this Twitter (X) content and many of these had no specific involvement in tourism or displayed bot-like patterns of interaction. Content relating to crisis management abounded but so did content about geek culture, cryptocurrency, and NFTs. This calls for further monitoring and moderation of content and profiles on social media platforms.
Keywords: misinformation
crisis management
COVID-19 pandemic
social media
Document type: info:eu-repo/semantics/article
Version: info:eu-repo/semantics/publishedVersion
Issue Date: 8-Apr-2024
Publication license:  
Appears in Collections:Articles cientÍfics

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