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http://hdl.handle.net/10609/63305
Title: | SAU: Finestra TI pels usuaris |
Author: | Escudero Cuesta, Carlos |
Tutor: | Mendoza Flores, Manuel Jesús |
Others: | Universitat Oberta de Catalunya |
Abstract: | This project analyzed this problem in a healthcare environment (but apply useful solutions for any environment). The volume of computers and users has increased the health center without giving the IT department of sufficient tools to deal with maintenance. The main tool to improve the IT support is to analyze, redefine and provide the necessary tools to the Customer Service (SAU) area of the IT department. |
Keywords: | care service MBDS ITIL methodologies |
Document type: | info:eu-repo/semantics/bachelorThesis |
Issue Date: | 10-Jun-2017 |
Publication license: | http://www.gnu.org/licenses/gpl.html |
Appears in Collections: | Trabajos finales de carrera, trabajos de investigación, etc. |
Files in This Item:
File | Description | Size | Format | |
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cescuderocuTFG0617memòria.pdf | Memòria del TFG | 1,55 MB | Adobe PDF | View/Open |
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