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Fecha de publicación	Título	Autor(es)
2008	Fostering Collaborative Knowledge Building by the Effective Provision of Knowledge about the Discussion Process	Caballé, Santi; XHAFA, FATOS; Universitat Oberta de Catalunya. Distributed, Parallel and Collaborative Systems (DPCS)
2007	A Service-oriented Platform for the Enhancement and Effectiveness of the Collaborative Learning Process in Distributed Environments	Caballé, Santi; XHAFA, FATOS; Daradoumis, Thanasis; Universitat Oberta de Catalunya. Distributed, Parallel and Collaborative Systems (DPCS)
2007	Efficient embedding of information and knowledge into CSCL applications	Caballé, Santi; Daradoumis, Thanasis; XHAFA, FATOS; Universitat Oberta de Catalunya. Distributed, Parallel and Collaborative Systems (DPCS)
2008	CRM and higher education : developing a monitoring system to improve relationships in e-learning environments	Daradoumis, Thanasis; Faulin, Javier; Juan, Angel A.; Martínez López, Francisco José; Rodriguez-Ardura, Inma; XHAFA, FATOS; Universitat Oberta de Catalunya. The New Economy Observatory (ONE)
2008	Expanding the customer relationship management scope to the non-profit organizations: an analysis focused on the e-university domain	Daradoumis, Thanasis; Faulin, Javier; Juan, Angel A.; Martínez López, Francisco José; Rodriguez-Ardura, Inma; XHAFA, FATOS
2008	Broadening the CRM domain of application to higher educational (e-learning) environments	Daradoumis, Thanasis; Faulin, Javier; Juan, Angel A.; Martínez López, Francisco José; Rodriguez-Ardura, Inma; XHAFA, FATOS; Universitat Oberta de Catalunya. The New Economy Observatory (ONE)