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Title: Disseny i proposta avaluativa del Pla director de l'e-administració a l'Institut Ramon Llull: estat actual i pla de futur (2019-2023)
Author: Coll Caldas, Esther
Director: Borge Bravo, Rosa
Tutor: Simó Solsona, Montserrat
Keywords: electronic administration
institutional isomorphism
change management
results-based management
Issue Date: 14-Jun-2019
Publisher: Universitat Oberta de Catalunya (UOC)
Abstract: This work's subject matter is to know which point of maturity has the Ramon Llull Institute and to design an e-administration master plan that in the coming years will turn it into a fully digital, modern and transparent administration. Different research methodologies have been used to provide answers to all these areas, such as the degree of compliance with the regulations, the degree of implementation of tools and services, and to know the strengths and weaknesses of this institution.
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