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Title: Pla de millora de comunicació
Author: Mir Pallas, Susana
Tutor: Badell Guijarro, Joan Isidre
Others: Universitat Oberta de Catalunya
Keywords: libraries
improvement plan
improvement measures
Issue Date: Jan-2018
Publisher: Universitat Oberta de Catalunya
Abstract: One of the problems that we have detected within the network of libraries in Badalona, are the internal communication barriers that exist among the workers in children's rooms. The central library of Badalona Can Casacuberta is responsible for contracting a plan to improve communication to an external audit, so that the main interlocutor of this plan will always be this library. The employees of the rest of the local libraries will be responsible for making the indications received by the management effective. The elaboration of a communication improvement plan allows us to analyze the communication weaknesses in order to know where we are and what we need to improve. That is why the objectives are the key to the project because they indicate the direction we want to go and therefore, they have to be defined very clearly. In addition, the objectives will be linked to the improvement actions we want to do.
Language: Catalan
Appears in Collections:Treballs finals de carrera, treballs de recerca, etc.

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