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Title: Estructura d'un CRM per a assessories
Author: Larroca Barceló, Ignasi
Director: Garrigues, Carles  
Tutor: Escuer Latorre, David
Abstract: The goal of this work is to make an approach of an application for advisors and their clients; and to develop a primary version that shows how much would cost to implement a finished product of these characteristics. The software that we have as a goal is a CRM that encompasses the sections of Customer Service, Recruitment and Services that an advisory needs to offer to its clients. The idea is that those clients can also use and take benefit from the application; making that it doesn¿t only suppose simplifying the daily work for the consultancy, but also an incentive to win new clients. In order to carry out the final product approach, wireframes and navigation diagrams have been used showing each screen and the relationships between them, and also a detailed diagram of entities for the structure of the database. For the primary version of the application, it has been used the xCode development environment, with Swift language and using SQLite. Despite of doing the part of the approach accurately, during the implementation of part of this design on the primary version there has been modifications on several points; it was found that disposing certain screens in a different way had more meaning for the user. In conclusion, the tools chosen were the right ones to carry out the implementation of this primary version, during which it was possible to verify how complex and the amount of hours that would be needed to develop the finished product approached.
Keywords: CRM
mobile applications
Document type: info:eu-repo/semantics/masterThesis
Issue Date: 5-Jun-2019
Publication license:  
Appears in Collections:Bachelor thesis, research projects, etc.

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ilarrocaTFM0619memòria.pdfMemòria del TFM2,86 MBAdobe PDFThumbnail
ilarrocaTFM0619manual de compilació.pdfManual de compilació del TFM790,28 kBAdobe PDFThumbnail
ilarrocaTFM0619manual d'usuari.pdfManual d' usuari del TFM757,85 kBAdobe PDFThumbnail